FAQ

How much do you charge?

This depends on the size of the job and how often we clean. We will be glad to come and give you a free estimate.



How is payment made for services rendered?

Payment is due at time of service.We prefer to receive a personal check or cash at the completion of the job. If you won’t be there please leave your payment for our staff to collect.



Do I need to sign a contract?

No we do not require you to sign anything.



What if I am not satisfied with the cleaning that was done?

All customers are advised to contact us within 24 hours at 516-472-7060 or e-mail us at mhs.shine@gmail.com. There are no refunds, however, a staff member will come back and redo the services.


Can I give you a key in case I am not home when the cleaning is performed?

Most of our customers who work during the day supply us with a key to their home or a code to enter through the garage. A small percentage of our customers leave a key under a mat or leave a door open. We advise that our customers not do this for security reasons.



I have pets. Do I need to secure them while the team is cleaning?

If you will not be home while we're cleaning, we do ask that you secure them.



 What if I need to cancel my appointment?

We understand that things happen that are beyond your control. We ask that you notify us at 516-472-7060 or email us at mhs.shine@gmail.com as soon as possible, preferably 24 hours in advance. If we are not notified and a team is locked out, we do assess a charge.



What should I do if something is broken while your team is cleaning?

Our teams are very careful while cleaning your home but accidents do happen. We will leave the broken object on your kitchen counter with a note and will contact you. Please feel free to call us at 516-472-7060 or email us at mhs.shine@gmail.com and we will be glad to resolve the matter to your satisfaction.